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Unsolved Windows 7 help

  • Thread starter Flashy101
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Flashy101

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a buddy of mine needed help with his pc . he said he got a virus and stuff. i removed the virus/malware/adware and updated all the software and everything i could do like really .but if i download anything from chrome it crashes the pc and if i try to install avast anti virus it crashes with a blue screen and says bad pool heading . i did multiple check for hadware issue and more but i cant figure this out .
i been using usb to get stuff to the pc . firefox you can download and install files . i downloaded sophos virus removal to do a virus scan wish mwb might have missed . hounestly if anyone can help me id apprentice it and i really cant figure this out ....


what i did / tried

i tried SFC /SCANNOW. in cmd found no issues
used MWB to scan pc for malware found 3 and 752 files that where potentially unwanted .
used ADWCleaner found 3 files and removed those
used rkill found no issue
used tdsskiller found no issue


Sorry for bad english
 
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OMGnanerpus

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Do you get the issue if you boot into safemode with networking?

Bad Pool Header can be a bunch of things. In this case, the virus probably messed with some OS files. I'm assuming he doesn't have a backup disk to restore from? (I know i don't. lol)
 
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nullrootix

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Try running a boot time scan disk
If you can get into safe mode you could try to restore/backup the files

Worse case you need to reinstall windows :frown:
 
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WhiteBoiSebbie

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a buddy of mine needed help with his pc . he said he got a virus and stuff. i removed the virus/malware/adware and updated all the software and everything i could do like really .but if i download anything from chrome it crashes the pc and if i try to install avast anti virus it crashes with a blue screen and says bad pool heading . i did multiple check for hadware issue and more but i cant figure this out .
i been using usb to get stuff to the pc . firefox you can download and install files . i downloaded sophos virus removal to do a virus scan wish mwb might have missed . hounestly if anyone can help me id apprentice it and i really cant figure this out ....


what i did / tried

i tried SFC /SCANNOW. in cmd found no issues
used MWB to scan pc for malware found 3 and 752 files that where potentially unwanted .
used ADWCleaner found 3 files and removed those
used rkill found no issue
used tdsskiller found no issue


Sorry for bad english

Why not just back his files up, and fresh install W7?
 
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Frank

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Why not just back his files up, and fresh install W7?
It would be a bit late to back up the current data maybe go back in time but I don't know if that feature is in W7. But the odds is there is a virus and everything will be affected again when he redownloads it onto the fresh OS unless he backed beforehand...
 
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WhiteBoiSebbie

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It would be a bit late to back up the current data maybe go back in time but I don't know if that feature is in W7. But the odds is there is a virus and everything will be affected again when he redownloads it onto the fresh OS unless he backed beforehand...
Just fresh install it put Malwarebytes on, boom.
 
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