I called Microsoft because my faceplate broke on my Xbox 360 (I Was Taking It Off Lol) but my massive pecks snapped it in the process. I talked to one guy and he told me that they would send me a new one, He told me some address because he wants me to send my face plate in. I called again today asking if I would be getting a box in the mail or if I had to ship it out myself, Of course the Microsoft guy got all confused and eventually he just checked the repair status and said "Your faceplate is processing and should come in the mail". I was sort of like huh? and asked if I would be getting a box again then he said "Wait you were supposed to ship your faceplate in?" we both got really confused and he sort of just ended the conversation there. At the end he told me some 22-digit code that is all numbers which I have no idea what in the world it is because it was some foreign guy which I could not understand after he told me the 22 digit code he asked me to repeat it to him which I did then he told me the reference number super fast and said bye. I was to lazy to do really any grammar in those 2 paragraphs so my question is, What is this 22-digit code that this xbox support guy told me?