I had my account stolen about a month ago, I notified M$ of the problem immediately and they told me that they would look into the issue. After about two weeks had passed I assumed they couldn't do anything and the account was lost forever. Then, about a week ago I received an email from M$ stating that the Microsoft Investigation Team was in fact looking into the problem and put a lock on the stolen account, stopping the thief from accessing the account. At this point I still had little hope for the problem resolving itself, but yesterday I received an unusual email from Xbox Live. The stolen account had it's GamerTag changed, making it almost impossible for M$ to track down. But as of January 1st, 2009 the accounts Xbox Live Subscription officially expired, and notification was sent to my alternate email. Like most emails from Xbox Live they are addressed to the GamerTag, except this time it wasnt addressed to my original GamerTag, it was addressed to the newly changed name. Using the newly acquired GamerTag I used this to search the GamerTag, sure enough it was my account. The same avatar I had created, same games played, same number of gamer score, everything was the same. The only changed information was the personal info/ bio and there was one new played games and some extra gamer score from that one game. Other than that it was my same old account. Now, that I've probably bored you with my life story I want to know if there is any way that M$ can reset the password to this account and have it returned to it's rightful owner. Thanks for reading and hope you can help me out.