I am unable to download my profile because it gets stuck and gives me an error, I've spent four days talking to Xbox Live Support and I have done just about everything and it still does not work. I had a friend try to download my profile and it worked for him, but whenever I try, it doesn't. I have tried to download other profiles and they download fine. I would like to see if I can give my details to someone trustworthy, so they can download my account to a USB, then extract it with horizon and send it to me. Thank you!