Speedball
I don't believe in non-believers
To explain this a bit better, someone in my household (most likely my brother) changed our region to New Zealand i assume to get something early and it didn't work. So now everything on the market place is $20 more than it should be for me. So i tried to simply ask them to change my region back to US since this was a mistake and i got a bunch of BS...
Chat Transcript
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You are now chatting with 'Arman'
Arman: Thank you for contacting Xbox Support. This is Arman. How may I assist you today?
you: Hi! Can you help me, my region was changed to New Zealand and i am located in the US. Can i have it changed back?
you: It is affecting the prices of things i would like to buy and saying they are much more than they normally would be
Arman: We can migrate the account within 90 days.
Arman: I need to pull up your account first. Please let me have your gamer tag or Microsoft account.
you: Within 90 days? How come it would take so long. I wanted this done now
you: The GT is "*edited"
Arman: Thanks. I understand that you would like that to be done as soon as possible, but that is the process.
Arman: I am trying to pull up your account to see if I can do something else about this but nothing is showing up using your gamer tag "Edited*".
Arman: May I have your Microsoft account?
you: What?
you: My email i used for it is *edited
Arman: Thank you.
Arman: I was able to pull up several accounts. Kindly give me a minute or two for review.
Arman: To make sure that we got the right account, I will send you a code to the email address associated with the account. Send back the code to me when you received it, please.
you: Ok
Arman: Code sent.
Arman: Have you checked your inbox?
you: Yes hold on
you: ---- edited
Arman: Perfect. Thank you, Edited*.
Arman: Edited*, I am currently reviewing your account. Please give me 2 to 3 minutes. Is that ok with you?
you: yep
Arman: Thanks. By the way, what console do you have, Xbox One or 360?
you: 360
Arman: Cool. Stay on the chat line, please.
Arman: Hello there, Edited*. Thanks for waiting.
Arman: I double checked all my resources. Edited*, I hate to say this, but we really have to wait for 90 days from when the region was migrated or changed.
Arman: I hope I didn't lose you yet. Are we still connected?
Arman: I haven't heard from you for a while now. Do you still need assistance?
you: Hi im still here
Arman: Oh, great.
you: Are you serious? There is nothing you can do?
you: It shouldn't be too hard to change the region... it should take seconds to do
you: I can't buy anything because it is like $20 more now...
Arman: The process is 90 days, but I still checked and pulled up all my resources. It just gave me the same thing. I wish we could do it that easy but we just have to follow the process.
you: As usual thanks Xbox support for wasting an hour of my day to accomplish nothing. Absolutely ridiculous how something this simple can't be changed.
you: What is it that you were "Researching" the whole time? Seems like this was just a huge waste of time and you knew that all along
Arman: We are here to assist our customers in every way possible. If this can be done right away, why not, It will be our pleasure.
you: Well guess it's back to my PC gaming experience. Where i can't get screwed over all these times like i can here. Absolutely ridiculous
Arman: It was not a research, I just double checked everything we have here because I would like to help you migrating your account back to the United States.
you: Which should not be hard to do at all. now everything on the market place is $20 more easily which is absurd
you: Why would i have to pay that much more now?
Arman: I understand that, It may be $20 but what is concerning me is you doing the hassle of waiting for 90 days.
you: 90 days is a long time to wait for something i want to buy now.
Arman: Yes, I totally agree with you.
you: I should not have to pay an additional $20 to not wait the 90 days
you: Well then what should i be doing... I want to purchase something but i'm not going to wait the 90 days or pay $20 more
Arman: If I may ask, what is that item for $20?
Arman: $20 more, rather.
you: I was attempting to purchase the Advanced Warfare Season Pass.
you: I have $75 in my account which would be more than enough but now it isn't even enough to buy it
Arman: Let me see what other things I can do for you. Please give me a minute or two.
Arman: Thanks for waiting, Edited*.
you: And?
Arman: The game that you want should be only for $49.99, but since your account was migrated to New Zealand by accident the price has additional $20, right?
you: Yep
Arman: The reason why you can not purchase that game is because of the tax.
you: No it's because it's $20 more than it should be
you: It says 49.99 on the site then when i proceed to checkout it turns into 69.99
you: You're telling me it's $20 tax now?
Arman: The game is now $69.99, right? Plus tax, and about the tax, that I am not sure.
you: The Season pass is now 69.99 plus tax
Arman: Is that the total amount showing when you try to purchase the game?
you: yes
you: As i have said above numerous times
Arman: When you say you can not buy the game, are we getting any messages why the system is not allowing you?
you: Do you have anything to say that can help me? I would like to go enjoy the rest of my night and not go over stuff i already know with you
you: No, i am not going to attempt to buy something that is $20 more than it should be
Arman: What I can do for you is to leave a note here on your account for you to have that additional $20 back if you buy that game. However, you can only have that amount back after migrating back your account to the United States.
you: No i am not going to trust this flawed system to give me my money back. This is ridiculous.
you: Thanks for the little help you supplied
info: Your chat transcript will be sent to *edited at the end of your chat.
you: Show all the people how awful my chat experience has been with "support" of this company.
Arman: I wish I could do more but please understand that we are just representative here following the process and with limited access. I appreciate your time and patience.
you: Then why can't i just speak to someone with the power to fix this? Why did i have to waste an hour with you accomplishing nothing?
Arman: You can speak to someone, you can even send email to xbox and Microsoft about the process. They will just tell you the same thing.
you: ****ing amazing system we have running here then. Good bye
Chat Transcript
info: Please wait for an agent to respond.
The current average wait time is 0minutes.
Thank you for your patience.
info: Privacy Statement
You are now chatting with 'Arman'
Arman: Thank you for contacting Xbox Support. This is Arman. How may I assist you today?
you: Hi! Can you help me, my region was changed to New Zealand and i am located in the US. Can i have it changed back?
you: It is affecting the prices of things i would like to buy and saying they are much more than they normally would be
Arman: We can migrate the account within 90 days.
Arman: I need to pull up your account first. Please let me have your gamer tag or Microsoft account.
you: Within 90 days? How come it would take so long. I wanted this done now
you: The GT is "*edited"
Arman: Thanks. I understand that you would like that to be done as soon as possible, but that is the process.
Arman: I am trying to pull up your account to see if I can do something else about this but nothing is showing up using your gamer tag "Edited*".
Arman: May I have your Microsoft account?
you: What?
you: My email i used for it is *edited
Arman: Thank you.
Arman: I was able to pull up several accounts. Kindly give me a minute or two for review.
Arman: To make sure that we got the right account, I will send you a code to the email address associated with the account. Send back the code to me when you received it, please.
you: Ok
Arman: Code sent.
Arman: Have you checked your inbox?
you: Yes hold on
you: ---- edited
Arman: Perfect. Thank you, Edited*.
Arman: Edited*, I am currently reviewing your account. Please give me 2 to 3 minutes. Is that ok with you?
you: yep
Arman: Thanks. By the way, what console do you have, Xbox One or 360?
you: 360
Arman: Cool. Stay on the chat line, please.
Arman: Hello there, Edited*. Thanks for waiting.
Arman: I double checked all my resources. Edited*, I hate to say this, but we really have to wait for 90 days from when the region was migrated or changed.
Arman: I hope I didn't lose you yet. Are we still connected?
Arman: I haven't heard from you for a while now. Do you still need assistance?
you: Hi im still here
Arman: Oh, great.
you: Are you serious? There is nothing you can do?
you: It shouldn't be too hard to change the region... it should take seconds to do
you: I can't buy anything because it is like $20 more now...
Arman: The process is 90 days, but I still checked and pulled up all my resources. It just gave me the same thing. I wish we could do it that easy but we just have to follow the process.
you: As usual thanks Xbox support for wasting an hour of my day to accomplish nothing. Absolutely ridiculous how something this simple can't be changed.
you: What is it that you were "Researching" the whole time? Seems like this was just a huge waste of time and you knew that all along
Arman: We are here to assist our customers in every way possible. If this can be done right away, why not, It will be our pleasure.
you: Well guess it's back to my PC gaming experience. Where i can't get screwed over all these times like i can here. Absolutely ridiculous
Arman: It was not a research, I just double checked everything we have here because I would like to help you migrating your account back to the United States.
you: Which should not be hard to do at all. now everything on the market place is $20 more easily which is absurd
you: Why would i have to pay that much more now?
Arman: I understand that, It may be $20 but what is concerning me is you doing the hassle of waiting for 90 days.
you: 90 days is a long time to wait for something i want to buy now.
Arman: Yes, I totally agree with you.
you: I should not have to pay an additional $20 to not wait the 90 days
you: Well then what should i be doing... I want to purchase something but i'm not going to wait the 90 days or pay $20 more
Arman: If I may ask, what is that item for $20?
Arman: $20 more, rather.
you: I was attempting to purchase the Advanced Warfare Season Pass.
you: I have $75 in my account which would be more than enough but now it isn't even enough to buy it
Arman: Let me see what other things I can do for you. Please give me a minute or two.
Arman: Thanks for waiting, Edited*.
you: And?
Arman: The game that you want should be only for $49.99, but since your account was migrated to New Zealand by accident the price has additional $20, right?
you: Yep
Arman: The reason why you can not purchase that game is because of the tax.
you: No it's because it's $20 more than it should be
you: It says 49.99 on the site then when i proceed to checkout it turns into 69.99
you: You're telling me it's $20 tax now?
Arman: The game is now $69.99, right? Plus tax, and about the tax, that I am not sure.
you: The Season pass is now 69.99 plus tax
Arman: Is that the total amount showing when you try to purchase the game?
you: yes
you: As i have said above numerous times
Arman: When you say you can not buy the game, are we getting any messages why the system is not allowing you?
you: Do you have anything to say that can help me? I would like to go enjoy the rest of my night and not go over stuff i already know with you
you: No, i am not going to attempt to buy something that is $20 more than it should be
Arman: What I can do for you is to leave a note here on your account for you to have that additional $20 back if you buy that game. However, you can only have that amount back after migrating back your account to the United States.
you: No i am not going to trust this flawed system to give me my money back. This is ridiculous.
you: Thanks for the little help you supplied
info: Your chat transcript will be sent to *edited at the end of your chat.
you: Show all the people how awful my chat experience has been with "support" of this company.
Arman: I wish I could do more but please understand that we are just representative here following the process and with limited access. I appreciate your time and patience.
you: Then why can't i just speak to someone with the power to fix this? Why did i have to waste an hour with you accomplishing nothing?
Arman: You can speak to someone, you can even send email to xbox and Microsoft about the process. They will just tell you the same thing.
you: ****ing amazing system we have running here then. Good bye