Steam No Longer Restoring Items Lost to Scams

Due to an update in the Terms & Service Agreement Valve decides to no longer restore items lost to trading scams on the community marketplace.
  1. Visio

    In the past Valve use to restore items lost to the original owner but not take the item from the scammer itself. This changed now after Valve amended their TOS and it's "Scam FAQ". In this new FAQ update, Valve explains that if they restore items and leave another copy of the item out there, that the value of that item decreases.

    The way that item values are determined are by the community assigning a value. This value is partially determined by the limited or non-limited amount of that item. If Valve does inventory rollbacks, the value of that item is diminished.

    They also explained that while they are sorry people are getting scammed, they provide enough information in the "Trading FAQ" to help users make good choices on who they deal with and hope the community makes good choices. They also commented that "All scams can be avoided."

    This new TOS was most likely adopted because of inventory rollbacks consuming a lot of time and money for the customer service department of the company. They have already been dealing with refunds (in certain circumstances) for games purchased online.

    Watch out for this new update and remember to be careful with who you deal with. Also if you want 100% reliability and peace of mind, just purchase the game from Steam itself.

    I'd also like to thank Sparfire for the idea.

    Share This Article

    Article Tags

    About Author

    I am Visio, and that's all that I am. Nothing more to see here, Move along.
    Sparfire likes this.


To make a comment simply sign up and become a member!
  1. Skype
    This is so stupid. They will most likely lose "MORE" Customers.
    1. Stonerzard
      Just think about it, every scam that occurs somebody complains to Valve about. They file a report, and most of those reports turn into investigations. Investigations which Valve have to pay for, and Valve have to pay people to do. Then at the end of that, they have to refund money to a user. A customer gets scammed by being stupid as ****, and then Valve have to pay for it, I certainly wouldn't pay for it.
  2. Gazelle
    Well this is just dumb and stupid
  3. Nixon
    That's jus stupid, they can clearly afford to keep refunding.
      ishotzz 7s likes this.
    1. xshot 7s
    2. Stonerzard
      No it's not stupid. And yeah they could, but they could also afford to donate half of their money to charity. Would that be a wise business strategy though?
  4. Zarus
    As Pyroman said that have done this before and people and still getting there items back they need to decide what they are doing either giving items back to player or not and just banning the scammers/hackers
      ishotzz 7s likes this.
  5. Pyroman
    They have said this same thing so many times before...
      ishotzz 7s likes this.
    1. xshot 7s
      Yup, they could've.