**This will only work if you purchased it before the 11th. If you didn't, this may not work for you.** Simply contact Xbox Support, whether its phone or chat. When you connect with someone, tell them you aren't happy due to the HDTV requirement for splitscreen. Tell them you wanted to play with someone and cannot since you weren't informed of the requirement. They should issue a refund pretty fast. Mine came within 5 minutes or so of being in the chat. The agent should credit you 1600MSP for the game and you'll be set. Remember, this will only work if you bought it before the 15th. You can still try, but it might not work. Credit: http://www.hackforums.net/showthread.php?tid=2517605
Works! [/spoiler]Gherra: Hello, thank you for contacting Xbox Customer Support. My name is Gherra. Please give me a moment to review your question. Adam: Okay Gherra: As I read through the description of your issue, I'm afraid that one of the requirements to use the splitscreen feature for Micraft is a HD resolution along with a HDtv. Adam: Yes. I was uninformed at the time of my purchase. Adam: I purchased the game on 5/10/2012 with the intention of playing with my little brother who has died to play this game. Gherra: I apologize for the inconvenience Adam. Adam: Now I am looking to get a refund because it was not stated that it was required to play split screen. Gherra: I cannot assure you of anything at the moment, however, we have a dedicated department who might be able to help you with your concern. Adam: Okay. Gherra: Please give me a minute as I transfer you over. Have a good day! Take care. Adam: Thank you very much. Please wait while I transfer the chat to the best suited agent. Privacy Statement You are now chatting with 'Qiana'. Adam: Hello Qianna. Qiana: Thanks for contacting Xbox Customer Support and have a great day! To end your chat please click near the top of the chat window. Qiana: So sorry Adam Qiana: Howdy Adam: Oh my goodness. Adam: I almost closed the window! Qiana: You didnt see that Qiana: No please stay Adam: I am. Qiana: Just kidding with you. Lets see whats going on. I understand you are having issues with Minecraft my friend? Adam: Yes. Adam: I cannot play splitscreen due to the HDTV requirement. I was not informed at the time of purchase. So I am here seeking a refund. Qiana: Alright so the issue is with the splitscreen. Adam: Yes, this is correct. Qiana: Not a problem at all. we know you would like to be able to enjoy all of the great features that the game has to offer . So let me take a moment to review your account Adam and see what we can do? Adam: Sure. I have plenty of time/ Qiana: The good news is that a fix is currently being worked on to resolve that issue, so keep an eye out for that. In the mean time I have refunded the points used to purchase the game back to your account for any inconvenience. If you restart your console you should see them. Let me give you a reference number to confirm that refund. Qiana: Your reference number is 1177342244. Qiana: This can be provided to an agent as a record of our conversation if you need additional assistance. Qiana: Is there anything else I can help you resolve today? Adam: No, but thank you ever so much! Qiana: It was my pleasure my friend. Enjoy the rest of the features of the game. Qiana: Thanks for contacting Xbox Customer Support and have a great day! To end your chat please click near the top of the chat window.[/spoiler]
Since it's an error on the developers part, I don't think they'll take the license away. Mine remains in my purchase history and still works.
Lol made me laugh how she just gave you a refund and told you to basically enjoy playing the game so to the people asking no your licences do not get taken . you can still play it Qiana: It was my pleasure my friend. Enjoy the rest of the features of the game.
Tyler update the post ... Yeah, and unfortunately that was definitely a matter of oversight which has been fixed since then. I would be happy to take a look at your account and get that refund for you as long as it was purchased before it was updated on the 14th. Ill update this to actually see if they give me the points ..
Heres how it went down. i started chat. waited 30s to connect someone. Anne. The waited another 30s for her to review my comment. 6 minutes in and i get another person, This time, Rebekah 3 minutes of BS talk.... and 2 minutes of her reviewing my account. AND... in 13 minutes time, she said she will refund it, but i wait i minute to check. and still not there, maybe it hasnt been refreshed so i ask and she said it will be there the next time i sign on. so heres the convo (i did the comment typing in real time) Convo ended with 16 minutes total. Waiting/Talking Please wait for an agent to respond. You are currently '1' in the queue. Privacy Statement You are now chatting with 'Anne'. Anne: Hello, thank you for contacting Xbox Customer Support. My name is Anne. Please give me a moment to review your question. Please wait while I transfer the chat to the best suited agent. Privacy Statement You are now chatting with 'Rebekah'. Rebekah: Hello, thank you for contacting Xbox Customer Support. My name is Rebekah. Please give me a moment to review your question. Gian: Take your time Rebekah: Hello. Nice to meet you, Gian! How are you doing today? Gian: Pretty good Rebekah. Gian: Unhappy for the most part. Rebekah: I do not like to see that. I hope I can make you feel a bit better! Unhappy is no good. Gian: Thats good to hear, thanks! Gian: I hope so too Rebekah: I see from your survey you're having some issues with Minecraft and it only being available for online play in HD. Is that correct? Gian: Its only available in one screen, not multiple screen Gian: and i do not own a HDTV Gian: so i cant play split screen Gian: Are you here? Rebekah: Ok, Gian. I was taking a look at your account. Rebekah: I do see the date it was purchased. I can go ahead and get you a refund for this item. Gian: Ok, no problem. sorry for the rush Rebekah: There is no troubleshooting for this type of an issue as it is not available yet for SDtv's. Gian: If you can refund, i would be very much happy. Rebekah: Ok, no problem. Give me a moment to set that up for you. Gian: Thank you Rebkah Rebekah: Anytime, Gian. Gian: Has it been refunded ? Rebekah: I have set that up for you, Gian. You should see that credit to your account the next time you sign in. Rebekah: Do you have any other questions for me at all? Gian: Thank you very much rebekah, that will be all, have a nice night! Thanks from New York! Rebekah: Anytime! Enjoy the rest of your evening. Our chat's reference number is: 003 Rebekah: Thanks for contacting Xbox Customer Support and have a great day! To end your chat please click near the top of the chat window. and it worked. 1620 MSP in my account. Nice lady too! LOL TROLOL
I just tried it and the support agent said that because i didn't purchase it before the 11th, she couldn't refund me because the split screen requirements were posted then. I had purchased Minecraft on the 13th, so you have to have purchased it before the 11th for this to work.
Does everyone still have there licenses? I want to do this, but I want to ensure I maintain my license Lol.
