EXP and TrueSkill issues in Matchmaking

[Doeboy278x]

Users in Matchmaking since Xbox Live's recent downtime are noticing a lack of EXP rewards for their gameplay. Rest assured we're working on it right now.


Since Xbox Live's scheduled maintenance ended this morning, gamers playing Halo 3 have noticed that TrueSkill and EXP are not being rewarded properly (which is to say, EXP is not being rewarded at all). We are currently working with the Xbox Live team to identify and resolve this issue, and we hope to have you earning your EXP again as quickly as possible.

Note that this is not the same as an EXP ban. If you have been banned from gaining EXP for boosting as part of our recently evolved Banhammer, you will receive a message informing you so quite clearly from the game itself. If you have not seen this message (which reappears often), then you are not banned.

There is nothing further to add at this time, but I will update this post as updates are warranted.

UPDATE: 3:46pm PDT
Further investigation suggests that this is a larger problem with the Xbox Live service that is affecting more games than just Halo 3. We will continue to work with the Xbox team to resolve the issues, but ultimately the ball is in their court, and that rings true for more than just Halo fans.

UPDATE: 6:42pm PDT
Sorry, folks. The Live team is working really hard to resolve issues, but there is no ETA for a complete resolution at this time. Further, when these issues are resolved, there is no guarantee that EXP gained in the interim will be retroactively rewarded. Thanks again for your patience.