will someone help i have created an eprombackup and backed up my ms dash but when i install my softmod using open-trial ux it says

sory it says faiure due to batch process or something and when i restart xbox on mod it says service required call customer support.
but when i load splinter cell up it works and unleashed but then when i ftp my modded maps it says failed to load map and i did resign them. i use to mod and it use to work but i uninstalled my softmod and know wont work i will give screenshots if this doesn't make sense.
hi managed to softmod but it is a grey screen softmoded dashboard and ms dashboard is grey instead of colour why is this
it still says that i have failed the map why